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There
is free phone support after purchase of the product. Before purchase email us for questions. Please make sure you have at least a
56k modem PCI card data, fax, voice modem ( Manhattan 56k Modem PCI card data, fax,
voice about $20)
and phone line from modem to
analog phone jack($3.00). Use a phone line splitter and plug line
from voice modem and phone in same splitter. All radio shacks
have a phone line splitter. If you are calling from a phone box (digital) you will need
an analog card. They provide 4 analog lines.
And are inexpensive. Most offices have digital and you might want to call
the communication company that manages the phone lines in your office.
Voice, Data, Modem Setup
After install pull down the preferences menu on the top left of
the main screen. Select
"configuration".
Go to the phone tab. On this screen you will
see a "Phone device" box. Move the cursor to the open folder on the
right side of the box. Click the open folder as shown in diagram below.
A voice data fax modem alredy installed on your
machine will appear in the box and "Voice over
the phone line is supported" in green will appear below the box.
Now, the data, fax, voice modem has been selected and is ready to dial.
Setting up the Email Program
Click on the e-mail tab at the top of the screen.
Outlook is the default program. If you are using another mail
program like Eudora you select EXE of the
application in program files. First select the circle button to the left of the box
then go to eht EXE by selecting the open folder as shown in diagram below.
Setting up the Fax Program
Setting up faxing capabilities is similar to email. Don't forget the
pre authorization line. If a windows xp fax console is
present it
will automatically set up. If you are using another fax program
like Hot Fax Messenger provided by Smith Micro, select the circle button
and then the "open file" to go to the executable of the installed application.
Setting up an E-mail Template
Go back to the preferences menu and select fax/e-mail template.
Select the Email Editor tab. In the space provided writing and saving a
a pre-authorized e-mail message
to the decision maker is essential. Before you write map out
your sales process
find "key words" with our Analyzer I
and know what you want
to introduce to the decision maker. You might want to include
something like this at first," Your Secretary gave me your e-mail address
to contact you about _________." Another consideration
before writing your e-mail.
By checking the first box at the bottom of the screen next to," insert
first name in e-mail message" the first name from the database
will automatically be placed at the upper left hand corner
of the e-mail message when sent.
Also while writing
your e-mail consider to check the box "Are you going to
include an attachment?" By
selecting the box next to," attachment" a separate file, demo, photo or
other could be included in your message. Finally at the bottom of the
screen you have the option to view each e-mail separately. When you
are done writing the e-mail message save it in the templates folder.
Again for expert guidance in this vital area contact an Advisor at
Growth Concepts for assistance. Ask for sample e-mails.
Phishing is illegal. Check with local, state and federal
laws before e-mailing.
Setting up a Fax Template
Go back to the preferences menu and select fax/e-mail template.
This is where
writing and inserting graphics for your pre-authorized
fax message to the decision maker happens. You might want to write
something like this at the top of the fax,
" Your Secretary gave me your e-mail address
to contact you about _________." Before you write the fax map out
your sales process
find "key words" with our Analyzer I
and know what you want
to introduce to the decision maker.
If you are using an external fax executable
go to that program's editor and create the fax. Then open the
pre-made fax by selecting the circle
button for "External File" and then selecting the open folder button as seen in the diagram
below to open the previously created fax.
If you are
using Windows XP fax consol use the built-in editor. Once you have
created the fax, fill-in the subject and save. Save all templates in the Template Folder that should be in
the program folder. Fax blasts are illegal. Check with
local, state and federal laws before faxing.
Making a Wav File to Play on the Phone Line
If there is no Secretary
or he or she cannot give you an email address or fax number
you'll probably want to leave a prerecorded voice message
depending on your sales process. Get ready to leave either of
two voice messages by selecting the "Contactor" menu and
select "Open Sound Recorder". See diagram below:
By defualt windows xp recorder should appear on the screen.
The recorder should be set to record from a mic. If not go to windows xp
help and support and set-up your recorder or mic
to record a wav file.
After recording the file save it as a 8khz 16 bit mono file.
This is not telephone quality. When saving the wav file to the
right of "format" at the bottom of the save box is a "change' button.
Make sure the settings are for the above 8khz 16 bit mono file
wave file when saving. We suggest that after you record your
message and save test it out
a few times. Remember you will introduce yourself them push the "Play
wave 1" button.
After you have recorded the message the first time we suggest that
you go to a wave editor and normalize the sound or increase the volume. Remember
this application can only handle 8khz 16 bit mono. Try it out a few times
before you make that important call. This will give the message of better
quality sound output. Growth Concepts does provide special scripting and
recording for these special circumstances. Please call or email Growth Concepts
at 801 376-1425 for scripting and recording a wave file for you
to play at these crucial times.
PlayBack Settings
Once you have the recording in a wav format select the
contractor menu and select open sound recorder once again. When the
recording device opens go to the edit menu. Select edit and go to the
audio properties. When the audio properties screen opens go to the
sound playback box. There is a drop down menu and select modem playback.
Click the apply button at the bottom of the screen then click okay.
Now you're recorder is ready to play back your prerecorded
voice messages through your modem.
Testing Wav Files
Now,go back to the preferences menu and select configuration. The phone tab
should be on the top. Go to the wave play list box. On the right
is an add button. Push the add button. This will allow you to select
your prerecorded wave files. If you have two messages select the first
wav file at this time. Before going any further you can test
these wave files. Just listen to them for a few seconds and
then stop the wave file. Make sure the volume is set correctly.
The volume could be adjusted by going to
the Start>control panel>sound and audio screen. Push advanced and
a volume screen will appear. Make sure you are on the “playback” section
and make sure all devices that apply are selected. Then adjust the
volume and close this screen.
Selecting and Playing the Wav Files
Make sure the wave files are selected in preferences. Only after the potential customer has been
dialed and the line is open do you push the button play wave one.
Below this button is play wave two. Select the second prerecorded message.
If for any
reason while you are playing these wave files on a
potential customers voice
machine you need to stop them, there is a stop button below
this second button. Now you're ready to leave a prerecorded
message on a potential customers voice machine. You can only play the
wav file once and then you must dial the next potential customer.
Documenting Permission
When the decision-maker replies back this is where you get permission for further
correspondence, trial closings, reinforcement or personal visits depending
on your sales process. Select the potential customer in the database copy
and Make a checkmark in the permission box on the main screen on the
lower left side. We not only want to document permission with this
application but begin the lead generation process.
Before You Dial
Check the local, state, and federal laws regarding telemarketing.
For more information on the Telemarketing Sales Rule, visit www.ftc.gov/donotcall.
The FTC works for the consumer to prevent fraudulent, deceptive and
unfair business practices in the marketplace and to provide information
to help consumers spot, stop and avoid them. To file a complaint or to
get free information on consumer issues, visit www.ftc.gov or
call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261.
The FTC enters Internet, telemarketing, identity theft and other fraud-related
complaints into Consumer Sentinel, a secure, online database available to
hundreds of civil and criminal law enforcement agencies in the U.S.
and abroad. Illeagal callers may be subject to a fine of up to $11,000.
Adding and Calling a New Potential Customer
On the main user interface, on the right side there are two rows of buttons.
The top row of buttons allows the user to go through potential customers
in the database above. The selected data is at the left. Forward and
back are the two main categories.
The next row of buttons allows the user to add, subtract, edit, save, delete
and refresh new data of potential customers in the database. Bush the add
button or + sign. Type the data of the potential customer that you
currently have. If you ever have to update data push the arrow ^ button.
This first name might be from a business card that you collected
at a trade show, a name and number that you picked up from
networking, a sign on the street, billboard or an advertisement
that might have a phone number where you could reach a potential
customer for your product or service. These are all sources for
potential customers.
If you are still having problems with set-up we do offer email support at
Keep it simple at first. Remember, this potential customer or phone
number may be not ready to listen or out of service. So don't spend
too much time at this stage entering data.
We do suggest that you target your audience, create a communication
plan and strategy along with an ad tactic that coincides with your
calling according to the integrated marketing communication model. Then separate
the targeted potential customers by category in the business contact manager.
After you have your ad tactic working for your calling then you are ready
to start dialing. Go to the category from the business contact manager
just select the first name and phone number. If you have other
information like a fax number or e-mail that would be fine to add
it to this time. Depending on your sales process you may have to
get updated information from the secretary and/or decision-maker.
Once you have done this you're getting closer to conversion marketing.
If you'd like to know more about this process contact one of the
advisors at Growth Concepts on windows
or yahoo messenger at davidw@growthconcepts.org. Or
There are many options with this application
when the secretary is on the phone. The contacts data
will be right in front of you. You could add an e-mail
address, a fax number, the best time to call the decision-maker,
select the time to e-mail or fax the decision-maker with the
upcoming event or promotion back when sides with your ad tactic.
Anything else just write in the notes section.
On the average a salesperson spends two hours a day
contacting potential customers. This application helps
his process of starting the day out right by getting the
numbers. In the contact view section a salesperson can view
callbacks, fax backs or e-mail backs for that day. Add quickly
any new potential customers from the previous evenings
networking and be ready to go in minutes. With this
application it won't be how many potential customers are
calling because the manager will know they have the best
practice calling tool with a salesperson but it will be how
many potential customers have we started down the pipeline. How many are
we going to close? How many leads have we closed? Will be
questions not, “How many calls have you dialed?” Getting the calls
accomplished is no problem now is the conversion factor/closing ratio
that is crucial.
How many times have you made a sales call and been fumbling for what to
say or do when the decision-maker is on the phone. With this application
when the decision-maker is on the phone there are many options. Sending
out an e-mail when they're on the phone or faxing a message immediately
after the phone call or leaving a voice message. This 4 in 1 console
makes cold calling easier. Vonage is integrated with the latest version. Use
it with Skype! This is the module that integrates with multi contactor. |
